Crisis Cloud Trial Terms
Version: 2026-08-06
Effective date: 6 August 2026
1. About these terms
These terms apply to the free Crisis Cloud trial service provided by Crisis Solutions Ltd, company number 3981161), whose registered office is at Ashwell House, High Street, Longborough GL56 0QE (“Crisis Solutions”, “we”, “us” or “our”).
The organisation requesting the trial is referred to as the “Customer”. The person completing the registration is referred to as the “Applicant”.
By submitting and verifying a trial application, the Applicant confirms that:
- they are at least 18 years old;
- they are acting for business, professional, public-sector, charitable or organisational purposes and not primarily as a consumer;
- they are authorised to accept these terms for the Customer; and
- the information supplied in the application is accurate.
2. The trial service
Crisis Cloud is a hosted platform for planning and running simulated crisis-management and resilience exercises.
The trial allows the Customer to evaluate selected Crisis Cloud functions on a temporary WordPress organisation site hosted within the UK Crisis Cloud regional service.
The trial is provided for evaluation only. It must not be used:
- to manage an actual emergency or live safety-critical incident;
- as the sole basis for operational, safety, legal, medical or financial decisions;
- as a production records system; or
- for any purpose that has not been authorised by the Customer.
3. Application and activation
Trial provisioning is subject to:
- business-email verification;
- requested hostname and organisation-name validation;
- bot, abuse, duplicate and rate-limit checks;
- available platform capacity;
- acceptance of these terms and the Trial Privacy Notice; and
- successful completion of the automated site-readiness checks.
Submitting an application does not guarantee that a trial will be provided.
We may reject, delay or refer an application for manual review where we reasonably believe it is incomplete, duplicated, misleading, abusive, unlawful or presents a security or operational risk.
Countries other than those currently approved for automatic provisioning may be held for manual review rather than provisioned automatically.
4. Trial duration and charges
The trial starts when the organisation site has been successfully provisioned and the initial facilitator-access message has been issued.
Unless we agree otherwise in writing, the trial ends one calendar month minus one day after its start date.
The trial is free of charge.
The trial:
- does not automatically renew;
- does not automatically convert into a paid subscription;
- does not require payment-card details; and
- does not authorise Crisis Solutions to charge the Customer.
Any continuation as a paid customer requires separate commercial approval and agreement.
5. Accounts and authorised users
The Customer may permit authorised facilitators and participants to use its trial site.
The Customer is responsible for:
- deciding who should have access;
- ensuring its users comply with these terms;
- promptly removing access that is no longer required;
- keeping account credentials secure;
- notifying us of suspected unauthorised access; and
- ensuring users only access information they are authorised to see.
Accounts must not be shared between individuals.
No trial user receives WordPress Network Administrator access.
6. Acceptable use
The Customer and its users must not:
- use Crisis Cloud unlawfully, fraudulently or deceptively;
- upload malware, malicious code or material intended to disrupt a service;
- attempt to bypass authentication, quotas or security controls;
- attempt to access another organisation’s site or information;
- probe, scan or test platform security without our prior written permission;
- send spam or unsolicited bulk communications;
- impersonate another person or organisation;
- infringe intellectual-property, confidentiality or privacy rights;
- upload unlawful, defamatory, discriminatory or abusive content;
- use the service to develop or operate weapons, malicious software or unlawful surveillance;
- resell, sublicense or commercially provide access to the trial; or
- use automated tools to create accounts, scrape data or generate excessive traffic.
We may suspend access immediately where reasonably necessary to protect people, information, the platform or other customers.
7. Trial limits
The initial trial limits are:
- Participants: 50
- Media storage: 512 MB
- Outbound service emails: 100 per day
- AI requests: 100 per month
- Concurrent provisioning operations: 2
Limits may also apply to facilitators, storage, processing, API use and other shared resources.
Reaching a limit may temporarily prevent additional activity but should not remove existing content. We may reduce abusive or clearly excessive use immediately. Any other material change to the published limits will be communicated where reasonably practicable.
8. Customer content
“Customer Content” means information, exercise material, scenarios, messages, uploads, prompts and other material placed in the trial by or for the Customer.
The Customer retains ownership of its Customer Content.
The Customer grants Crisis Solutions a limited right to host, copy, transmit, secure, back up and otherwise process Customer Content only as reasonably necessary to:
- provide and protect the service;
- investigate support or security issues;
- comply with applicable law; and
- carry out the Customer’s authorised instructions.
The Customer confirms that it has the rights and lawful authority necessary to provide and use its Customer Content.
Unless specifically agreed in writing, the Customer should not upload:
- special-category personal information;
- criminal-offence information;
- live operational secrets;
- classified information;
- payment-card data;
- medical records; or
- information whose loss or disclosure could create a serious risk to a person.
Any exercise involving personal information should use fictional, anonymised or appropriately minimised information wherever possible.
9. Artificial intelligence
Some Crisis Cloud functions use artificial intelligence to assist with generating exercise material.
AI-generated content may be inaccurate, incomplete, inappropriate or inconsistent. It must be reviewed by an authorised facilitator before being used.
The Customer must not rely on AI output as professional advice or as the sole basis for a real-world decision.
The Customer must not include unnecessary personal, confidential or security-sensitive information in an AI prompt.
10. Intellectual property
Crisis Solutions and its licensors retain all rights in:
- the Crisis Cloud platform;
- software, source code and technical architecture;
- standard templates and presentation;
- documentation;
- trademarks and branding; and
- improvements that do not disclose the Customer’s confidential information.
These terms grant only a temporary, non-exclusive, non-transferable right to use the trial for internal evaluation.
They do not transfer ownership of the platform or grant access to its source code.
11. Availability and support
The trial is an evaluation service and does not include a production service-level agreement.
We aim to operate it with reasonable care, but the service may be unavailable because of maintenance, updates, faults, security action, supplier interruption or circumstances outside our reasonable control.
Support is available through:
info@crisis-solutions.com
We do not guarantee that every trial feature will be uninterrupted or error-free.
12. Suspension and expiry
We may suspend the trial where:
- these terms have been breached;
- information supplied in the application is materially inaccurate;
- activity creates a security, legal, capacity or reputational risk;
- use appears automated, abusive or fraudulent;
- continued provision would breach the law; or
- the trial has expired.
On expiry, access may be blocked and the site marked as suspended.
A retention review is currently scheduled for 30 days after expiry. The site is not automatically converted to a paid service and is not automatically deleted by the expiry process.
Following review, we may archive or delete the trial and its content in accordance with our retention policy. The Customer should export or retain any material it needs before the trial ends.
13. Confidentiality
Each party must use reasonable care to protect confidential information received from the other party and must use it only in connection with the trial.
This obligation does not apply to information that:
- was already lawfully known without restriction;
- becomes public other than through a breach;
- is lawfully received from another source; or
- must be disclosed by law.
14. Data protection
Our use of personal information for registration, security and trial administration is described in the Crisis Cloud Trial Privacy Notice.
Where Crisis Solutions processes personal information contained in Customer Content solely on the Customer’s instructions, the parties may need a separate data-processing agreement before live or sensitive personal information is uploaded.
15. Warranties and liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence.
The Customer acknowledges that the trial is free, temporary and supplied for evaluation.
Subject to the paragraph above, Crisis Solutions will not be liable for:
- indirect or consequential loss;
- loss of profit, revenue, opportunity or anticipated savings;
- loss caused by reliance on unreviewed AI output;
- loss caused by unauthorised use of an account; or
- loss of Customer Content that the Customer could reasonably have exported or retained.
Our total aggregate liability arising from the trial will not exceed £100.
16. Ending the trial
The Customer may stop using the trial at any time and may ask us to close its site.
We may end the trial immediately for a serious breach, security risk or unlawful use. For other reasons, we will give reasonable notice where practicable.
Clauses concerning intellectual property, confidentiality, data protection, liability and governing law continue after the trial ends where relevant.
17. Changes to these terms
We may issue a new version of these terms for future applications.
The version accepted by the Applicant will be recorded with the trial request. A material change affecting an active trial will be communicated before it takes effect where reasonably practicable.
18. Governing law
These terms and any non-contractual dispute arising from them are governed by the law of England and Wales.
The courts of England and Wales have exclusive jurisdiction, subject to any rights that cannot lawfully be excluded.
19. Contact
Questions about these terms should be sent to:
Crisis Solutions Ltd
Ashwell House High Street Longborough GL56 0QE
Email: info@crisis-solutions.com